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SUMMARY / OBJECTIVE

Compile, maintain and process employee/client payroll information in a timely and accurate fashion. Coordinate with other departments to ensure customer expectations are exceeded.

  ESSENTIAL FUNCTIONS

• Process payroll by keying hours, entering new hire/re-hired employees, deductions and other wage-based items into the payroll system. Meet client payroll deadlines by authorizing and creating automated payrolls as well as paper check payrolls.
• Maintain up-to-date electronic employee files. Help the payroll department with checking and scanning of new hires, employee maintenance, and terminations.
• Troubleshoot client-reported payrolls identifying errors and issues that will have a negative impact on issued payrolls as well as federal, state, and local tax payments. Assist clients with basic guidance in payroll management including Wage & Hour issues.
• Communicate payroll invoice totals to clients to ensure funding and maintain a high rate of client retention through quality customer service.
• Build and maintain working relationships with clients through excellent customer service. Escalate customer issues to the Payroll Manager.
• Assist clients with website setup and any necessary reports. Help clients with web payroll setup, reporting, and payroll processing. Identify when custom reports are needed and assist in their setup.

Qualifications

  REQUIRED EDUCATION AND EXPERIENCE

• At least three (3) years of administrative and/or accounting experience.
• Proven ability to communicate effectively, verbally and in writing, and to establish a cooperative relationship with clients.

  PREFERRED EDUCATION AND EXPERIENCE

• Associate’s degree preferred.
• Experience with payroll software is preferred.